Mailroom Automation


The mailroom is still the center of paper-based correspondence in many companies. Initial efforts to automate mailrooms were related to the rise of powerful document scanners and capture solutions.Organizations spend enormous time, resources and operational costs on manual pre-processing, sorting and distributing the ever-increasing amount of inbound communication arriving in mailrooms – either as paper documents, faxes or by e-mail. Manual document processing is not only slow and costly, it is also error-prone and lacks the ability to monitor and control the flow of customer communication throughout the organization. For large enterprises or Shared Services Centers (SSCs) with high volumes of customer communication or industry-specific peaks of inbound mail through the year, a fully automated input management solution integrated into their corporate systems and workflows has become a competitive advantage and an absolute must-have to meet the challenges of today’s businesses:

  • Increasing inbound communication arriving through all channels
  • Need for even faster reaction on queries in order to improve the customer experience
  • Competitive pressure to increase productivity, quality and transparency
  • Cost reduction by minimizing manual work processes and physical storage
  • Meeting compliance standards and acting environmentally responsible

ABBYY’s digital mailroom solution replaces time and cost consuming manual work for input-management by digitizing, sorting and intelligently routing all incoming mail in one smart software application – no matter if it’s a paper document, fax or e-mail. Information arrives faster at the right case worker and helps to improve business productivity.

How does this work? Read more about the solution’s functionality ›

Watch the technical demo of how ABBYY Document Classifier and FlexiCapture for Mailrooms works

Benefits at a Glance

ABBYY FlexiCapture for Mailrooms helps large enterprises manage “information logistics” by delivering the right information to the right place at the right time. By streamlining the processing of all incoming customer communication in one system they can maximize business efficiency, improve customer responsiveness and speed up decision making cycles.

Organizations that wish to introduce or optimize existing case management systems will find a foundation to build upon in ABBYY’s mailroom solution: the precise classification of documents. By integrating document capture, classification and data extraction software into workflows for individual business cases, customer communication can be processed and responded to according to internal case scenarios and priority rules.



Want to know more?

Contact us to find out more or to request a quote.